Privacy Policy

1. Introduction

DealScale Agency ("DealScale," "we," "us," or "our") respects your privacy and is dedicated to protecting the personal data we process. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information obtained through our website https://dealscaleagency.com/ and through our B2B outbound sales, cold calling, lead generation, appointment setting, and CRM integration services.

2. Information We Collect

We collect information directly from you, automatically through your interaction with our website, and via legitimate third-party data enrichment, public records, and skip-tracing tools.

A. Information You Provide Directly

• Contact Information: Name, business email address, phone number, physical address, and company details provided via contact forms, strategy call bookings, or inquiries.
• Transaction Details: Service plan selections, payment processing information, and onboarding communications.

B. Information Collected via Lead Generation & Data Enrichment

• Property & Business Owner Data: Public record data, business/property details, and contact information gathered via legal skip-tracing and data enrichment for client outbound outreach campaigns.

C. Automatically Collected Technical Data

• Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps collected via cookies and analytical tools.

3. Mobile Messaging (SMS & MMS) Compliance & Disclosure

DealScale Agency conducts SMS outreach and campaign communications in line with the Telephone Consumer Protection Act (TCPA), CTIA guidelines and, for Canadian recipients, Canada's Anti-Spam Legislation (CASL).

• Opt-In & Consent: We send text messages only to people who opt in by checking the separate, unchecked SMS consent box on our forms. By checking it, you agree to receive messages from DealScale Agency about your inquiry and our services. Message frequency varies. Consent is not a condition of purchase, and you can withdraw it at any time.
• Opt-Out Instructions: You may opt out of receiving SMS communications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message. Upon opting out, you will receive a final confirmation text message.
• Help & Support: For assistance, reply HELP or contact us at info@dealscaleagency.com.
• Carrier Fees: Message and data rates may apply according to your wireless carrier plan.
• Data Privacy Protection for SMS Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will strictly not be shared with any third parties.

4. How We Use Your Information

We utilize collected data for legitimate operational and business purposes, including:

• Executing outbound cold calling, lead qualification, and appointment setting campaigns.
• Integrating with dialer systems (such as RingCentral, CallTools, ReadyMode, Five9, Enzo) and CRMs (such as Podio).
• Managing client relationships, processing service fees, and providing campaign performance reports.
• Ensuring compliance with telemarketing and messaging laws, including the TCPA, the Telemarketing Sales Rule, the U.S. National DNC Registry, state DNC rules and CAN-SPAM in the United States, and Canada's National DNCL (CRTC Unsolicited Telecommunications Rules) and CASL.
• Optimizing website performance, conversion tracking, and user experience.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. Information is shared only under strict control:

• Service Providers & Vendors: Trusted software vendors (dialer platforms, CRM integrations, QA scoring tools, payment processors) operating under strict confidentiality agreements.
• Client Partners: Lead data qualified on behalf of a contracted client is transferred directly to that specific client as part of our core service delivery.
• Legal Obligations: When required by subpoena, law enforcement, court order, or regulatory compliance mandates.

6. Data Security and Retention

We implement industry-standard physical, technical, and administrative security measures to protect data against unauthorized access, loss, or misuse. Data is retained only for as long as necessary to fulfill operational obligations or satisfy legal requirements.

7. Your Rights & Choices

Depending on your jurisdiction (including U.S. state privacy laws such as CCPA/CPRA, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws), you have the right to:

• Access, review, or request a copy of the personal data we hold about you.
• Request corrections or deletion of your personal data.
• Request placement on our internal Do Not Call (DNC) or Do Not Text lists.
• Withdraw consent to messages at any time, without affecting services already provided.
• For Canadian residents, contact us about how your information is handled, and complain to the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.

To exercise your rights, please contact us at info@dealscaleagency.com.

8. Contact Us

If you have questions regarding this Privacy Policy or our data practices:

Company

DealScale Agency

Website

https://dealscaleagency.com/

Email

info@dealscaleagency.com